Who is my contact for repairs?

Your direct contact for all repairs is always the VELO DE VILLE dealer from whom you purchased your bicycle or e-bike. They know your model, have access to original spare parts, and can carry out or arrange the repair professionally.

Your dealer is also your first point of contact for questions about maintenance, inspections, software updates, or care.

If a more complex defect or a warranty case arises, the dealer will handle communication with VELO DE VILLE and organise the further process.

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