Before purchasing
Everything you need to know before ordering, from model variety and equipment packages to configuring your dream bike, your VELO ID, and customization options.
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Knowledge base
All help areas at a glance. Choose a category to find the right topics.
Ordering & Delivery
Here you'll learn how your VELO DE VILLE order process works step by step, what delivery times apply, and what changes are still possible after ordering.
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Getting started
Everything you need for your first rides on your new VELO DE VILLE, from handover and setup to explanations of the display, control unit, and essential basic settings.
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Battery & Range
Here you'll learn how to properly charge, maintain, and store your battery, and which factors influence its range, so you can get the most out of every charge.
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Maintenance & Care
Tips on inspections, service intervals, and the maintenance of the drive system and components ensure your VELO DE VILLE runs quietly, cleanly, and reliably for years to come.
Drive & Displays
Typical error messages from the motor and display are explained clearly, with specific solutions and guidance on when you can take action yourself and when a specialist dealer should handle it
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Accessories & Compatibility
What accessories are compatible with your VELO DE VILLE? Here you'll find information on approved trailers, child seats, and secure transport and fastening solutions.
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Connectivity (VELOMATE & VELOWALLET)
Connect your VELO DE VILLE to VELOMATE and VELOWALLET. Here you'll learn how to set up the apps, use their features, and quickly resolve common connection or sync issues.
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Guarantee & Warranty
Everything you need to know about your warranty: Here you'll learn how the warranty process works at VELO DE VILLE, what services you're entitled to, and what's legally important, from warranty claims to the required documentation.
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Downloads & Manuals
All important documents in one place: Here you'll find user manuals and other downloads for your VELO DE VILLE – ideal if you want to look up features or check details about the equipment.
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Dealers & Contact
Want to contact us or a VELO DE VILLE dealer? Here you'll find all contact options, from your nearest dealer to a direct line to our service team.
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VELO DE VILLE
Get to know VELO DE VILLE, from our history and philosophy to corporate information and brand identity. Here you can learn what we stand for and who's behind your bike.
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