How to pair your e-bike, enable smart features, and secure important data. Below you’ll find the official onboarding video plus step-by-step guides.

VELOWALLET

Official onboarding video

Tip: Use headphones and follow along step by step at your own pace.

Key basics

VELOMATE (app/features)

Pairing: Turn on Bluetooth, open the app, choose your bike from the list or scan QR/ID.
Features: Ride data, profiles/modes, notifications and possibly system updates (depending on equipment).
Permissions: Allow location/Bluetooth and notifications so everything runs reliably.

VELOWALLET (documents/keys)

Collect docs: Store receipt, frame number, key codes and service records digitally.
Back-up: Use the back-up/export feature; set up access on multiple devices.
Share: Quickly share documents with your dealer when you need service.

Notes & terms

Privacy: Enable only the permissions you need; you can change them at any time in your system settings.
VELO-ID ≠ customer account: The VELO-ID identifies a configuration you’ve created (it’s not a customer account).

Quick pick: I want to … ⇒ How to

Goal

Steps

Note

Pair e-bike with VELOMATE

Enable Bluetooth & location → open the app → “Pair device” → select bike/scan QR → follow the instructions.

Stand close to the bike

Install update / set up profile

Check for updates in the app → install → adjust ride profile (Eco/Tour/Sport) → test ride.

Battery level > 30 %

Populate VELOWALLET

Photograph/upload frame number, key codes, receipt & service records → add categories.

Speeds up service requests

New phone / back-up

Enable back-up/export in the app → sign in on the new device → import data → test the connection.

Keep your login details safe

Troubleshooting & common questions

App can’t find my bike

Is Bluetooth/location on? Stand close to the bike, switch on motor/display, restart the app. If needed, ‘forget device’ and pair again.

Connection drops

Check battery saver/‘power saving’ on your phone, allow the app to run in the background, and disconnect other Bluetooth connections if necessary.

What data does VELOWALLET store?

Only the documents/info you save (e.g. receipt, frame number). You decide what gets shared.

Next steps

Watch the video, pair the app, populate the wallet.

Digital Services VELO DE VILLE

Connectivity: VELOMATE & VELOWALLET

Any questions left?