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Home / User manual & downloads

User manual & downloads

Here you’ll find VELO DE VILLE user manuals as well as manuals from our suppliers (drive system, gears, lights, suspension and more). Choose a category – or jump straight to the suppliers.
VELO DE VILLE manuals
E-bike – operating instructions
Important safety information, operation & care for VELO DE VILLE e-bikes.
Download PDF
Bicycle – user manual
Basics for safe use, adjustments and maintenance (without e-system).
Download PDF
Cargo & LOADY
Operating & assembly manuals: LOADY (incl. parts), SEB Cargo, weight distribution and more.
View collection
Terms of use VELOMATE
Short guide for pairing, features & tips on using the app.
Open PDF
Frequently asked questions
I can’t find my exact model – which manual applies?
Use the VELO-DE-VILLE base manuals (above) and combine them with the manual for the relevant supplier system (e.g. Bosch, Shimano, Gates).
Where can I get help with assembly?
Your authorised VELO-DE-VILLE retailer will gladly support you on site – incl. initial set-up, updates and safety-relevant checks.
Is there a hotline?
Yes: +49 (0) 2505 9305 0 (Mon–Fri 09:00–17:00) or via the contact form.
Next steps
Download the relevant manual – our dealer network will be happy to help with any questions.

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