Can I have my Velo de Ville bike repaired at another dealer if I have moved?

Yes, that is possible. Even though your original contractual partner is the dealer from whom you purchased your Velo de Ville bicycle or e-bike, you can have repairs, maintenance, or service work carried out by any other authorised Velo de Ville dealer.

Many dealers are willing to help even if the bike was not purchased from them. However, it is advisable to contact them in advance to confirm whether they carry out repairs or provide services for Velo de Ville bicycles — especially in warranty or guarantee cases. In such cases, the new dealer may require additional documents or information.

Tip:
You can find an overview of all authorised Velo de Ville dealers in the dealer search tool on our website. Simply enter your current place of residence or postal code there. Dealer Search | VELO DE VILLE

Summary:

• You are not bound to your original dealer.

• Velo de Ville dealers also offer service for bikes purchased elsewhere.

• Advance contact is recommended.

• Proof of the original purchase can be helpful in warranty matters.

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