Here you can find out when inspections are advisable, what is checked and how you can prepare.
Key basics
When should I book an inspection?
- First inspection: after approx. 100–300 km (cables/spokes settle; re-adjustment).
- Regularly: depending on use, about every 6–12 months or around 2,000 km.
- Additionally: before long tours, after a crash/impact, or if you notice unusual noises/poor braking.
Tip: Book early in the season (spring is very busy).
What happens during an inspection?
- Safety: brakes (pad thickness, bite point), steering/headset & other bearings, bolt torque.
- Drivetrain: chain/belt, gears/ratios, sprockets/wear, belt tension.
- Wheels/tyres: centring, spoke tension, tyre tread & pressure.
- E-system: software/error codes, updates, sensors, contacts, battery diagnostics.
- Suspension: fork/shock (if fitted), play/sag, seals.
Warranty & documentation
- Keep the service book/invoice; all work is documented.
- Firmware updates & diagnostics are recorded – helpful for future queries.
- Wear parts are not covered by warranty; regular replacement is part of maintenance.
- Velowallet Have the inspection logged or verified.
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Note: Intervals are guidelines; with lots of rain, cargo loads, hills/mountains or winter use, plan shorter intervals.
Before the appointment – quick prep
- Note important observations (noises, shifting, brakes, electrics).
- Bring the battery (partly charged) and have keys/anti-theft codes ready.
- Give the bike a light clean (no pressure washer) – it makes the service easier.
- If available: bring service book/invoices/VELO ID/parts links.
Frequently asked questions
Our recommendation: the digital service logbook.