How does the consultation at a specialist dealer work?

Consultation at a VELO DE VILLE dealer is personal, individual, and focused on finding the perfect bicycle or e-bike for you. The dealer will guide you step-by-step from the first idea to the final configuration.

Overview of the consultation process:

1. Determine your needs:
   Together with you, the dealer will clarify how and for what purpose you want to use your bicycle or e-bike (e.g., everyday use, leisure, commuting, touring, transport).

2. Test ride & view models:
   You can test different frame shapes, motors, or models to find out what suits you best.

3. Configure your dream bike:
   The dealer will help you put together your individual bicycle:

   • Frame shape and size

   • Colour

   • Drive system and motor

   • Gears, brakes, accessories

   • Ergonomics (e.g., saddle, handlebars)

4. Use your VELO ID (if available):
   If you have already configured a bike online, you can bring your VELO ID — the dealer can retrieve it and give you targeted advice based on your selection.

5. Binding offer & order:
   You will receive an offer for your Custom Made bicycle. Once you approve it, the bike will be individually manufactured for you.

6. Handover & instruction:
   Once your bicycle is ready, the dealer will hand it over to you, adjust the seating position, and give you tips on use and maintenance.

Tip:
Use the Configure your individual e-bike or bicycle – VELO DE VILLE configurator in advance to get inspired — or book an appointment directly with a dealer. You can find a suitable dealer via our Dealer Search | VELO DE VILLE.

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