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Home / Order process: how your VELO DE VILLE will be delivered to you

Order process: how your VELO DE VILLE will be delivered to you

Updated on 19 Dec 2025
In just a few steps from configuration to collection from your dealer. Below you’ll find an overview, a step-by-step quick guide, and answers to frequently asked questions.
Key essentials 
The process at a glance

  1. Configure: Choose model, frame style, size, motor, battery & spec. Save your VELO ID (code/link).

  2. Consultation & test ride: At the dealer: size check, riding position, try components.

  3. Quote & order: Finalise the configuration, approve the quote, place the order.

  4. Build & assembly: Your bike is built; the dealer assembles & check it.

  5. Collection & handover: Personal handover, fine adjustments, discuss the first service.
Tip: Bring your VELO ID to the consultation – your dealer can open your desired configuration instantly.
Lead time
Depends on model, colour & spec. Your dealer will give you an estimated timeframe and keep you updated.
Payment
Handled directly by the dealer.
often a deposit when ordering, balance on collection.
Service & inspection
Plan the first service after the initial miles. Your dealer is your contact for maintenance & warranty.
Quick guide: I want to … ⇒ Do this
Action
Steps
Link
Configure my bike
Open the configurator → choose model → adjust spec → save VELO ID (code/link).
Consultation & test ride
Book a dealer appointment → bring your VELO ID → check size/position → test ride.
Get a quote
Dealer creates a quote → confirm details & lead time → make tweaks directly in the configurator.
Place the order
Approve the quote → place order with the dealer → pay deposit if required.
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Collection & handover
Dealer notifies you → arrange collection → handover & fine tune → pay the balance (if agreed).
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Note: Lead times are indicative and can vary by specification. Your dealer will keep you up to date.


Frequently asked questions
Do I need a customer account?
No. The VELO ID is a code/link that links your configuration – not a customer account.
Can I make changes after ordering?
As long as your bike hasn’t entered production, changes may be possible. Please contact your dealer directly.
How do I find out the lead time?
Your dealer will give you the estimated timeframe and let you know when the bike is ready for collection.
What should I bring to collection?
Photo ID, payment method as agreed, any pedals/lock. On site: fine-tune saddle height, handlebar and brake levers & schedule the first service.
Next steps
Start your configuration, secure VELO ID and book a consultation/test ride with the dealer.

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