Here you can find out how to track your bike, what the individual status steps mean and why there may be waiting times.
Key basics
Where can I see the status of my bike?
- Velo ID: Your bike is clearly assigned Velo ID from your order confirmation!
- VeloWallet: Check your status here → VELOWALLET
- Live information: See if your bike is in production, shipping or already delivered
Tip: Use your VeloWallet regularly – it always shows the latest status.
Typical status steps
- Order received → your order has been registered
- Planning & preparation → components and production are scheduled
- In production → your bike is being built individually
- Quality control → your bike is checked
- Shipping preparation → handover to logistics
- Delivery → your bike is on its way to the dealer
Individual steps may take different amounts of time depending on configuration and workload.
Why does my status not change?
- Individual production: Your bike is built specifically for you
- Component availability: Some parts may have longer delivery times
- Production planning: Orders are scheduled efficiently
- Quality assurance: Each step is carefully checked
Important: An unchanged status does not mean nothing is happening.
Quick selection: I want to …
FAQ
When will my bike arrive?
Status is visible in VeloWallet. Your dealer will inform you about delivery.
Status is visible in VeloWallet. Your dealer will inform you about delivery.
Why is my order not progressing?
Your bike is individually produced and may take time.
Your bike is individually produced and may take time.
Next steps
Open your VeloWallet and check the status of your bike.