Is the bike delivered to me or to the dealer?

A VELO DE VILLE bicycle or e-bike is always delivered directly to the authorized dealer.

Why?

• We build each bike individually according to your configuration.

• Final assembly, safety-relevant checks, and personal handover take place at the dealer.

• This ensures that your bike is professionally set up and inspected.

What does the dealer do?

• Receives your fully configured bike

• Performs a final inspection

• Installs any accessories if needed

• Makes individual adjustments (e.g., handlebars, saddle, gears)

• Arranges the pickup with you, including a personal introduction

No home delivery?
No, direct delivery to your home is not intended.
If, for example, you cannot visit the dealer for health reasons, please contact them. Some dealers offer home delivery for an additional charge (varies by region).

Conclusion:
Your contractual partner is always the dealer from whom you purchase. Delivery is therefore from the factory → to the dealer → and then to you – personally and safely.

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