How can I contact customer service?

As an end customer, your first point of contact is always the VELO DE VILLE dealer from whom you purchased your bicycle or e-bike. They will handle communication with the VELO DE VILLE customer service team and support you with any issues relating to repairs, warranty, or spare parts.

Many answers can be found directly on our website under the individual models or in the FAQ section.

If you still have questions, you can also contact our customer service directly via our website — simply go to Custom Made E-Bikes and Bicycles | VELO DE VILLE and click the “Contact” button.

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