How does the warranty process work?

At VELO DE VILLE, the warranty process is always handled through the specialist dealer from whom you purchased your bicycle or e-bike. As an end customer, you are well looked after in the event of a warranty claim — your dealer is your direct contact.

How the warranty process works:

1. Contact the dealer:
   Bring your bicycle and the reported issue to your VELO DE VILLE dealer. Ideally, also take your proof of purchase with you.

2. On-site inspection:
   The dealer will examine the issue and, if necessary, contact the VELO DE VILLE service team for further clarification.

3. Processing by the dealer:
   If it is a warranty case, the dealer will handle the further process, including any repairs or ordering of replacement parts. You do not need to contact VELO DE VILLE directly yourself.

4. Processing time:
   The duration of the process depends on the specific case. The dealer will keep you informed about the status.

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