What to do in case of error messages?

Error messages can have various causes, such as a temporary connection error, a sensor problem, or a malfunction in the drive system. Many messages can be resolved easily, while some require professional assistance.

Steps to take when an error message appears:

1. Read the display message:
   Note the exact error message or error code (e.g., for Bosch: “Error 503”).

2. Restart the e-bike:
   Switch the system off completely, remove the battery, wait a moment, and restart the e-bike. This often resets the error.

3. Check the connections:
   Inspect visible plugs and cables to ensure they are firmly connected, especially after riding in rain or on rough terrain.

4. Consult the user manual:
   The user manual (available online) contains an overview of common error codes and recommended actions.

5. Contact your dealer:
   If the error persists or affects safety-relevant functions (e.g., motor, battery, brake light), contact your VELO DE VILLE dealer. They can carry out a precise diagnosis and, if necessary, arrange for a software update or repair.

Please do not attempt to repair the motor, battery, or electronics yourself — this can cause damage or void the warranty.

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